Keynotes...

• Communication: From Boardroom to Bedroom

Dianna will share practical techniques for improving the quality of business and personal communications. The presentation will make audiences aware of how poor communication confuses people, creates stress, and destroys relationships at work and at home.

• The Gender Communication Gap: "Did You Hear What I Think I Said?"

Miscommunication between genders can cause stress, strain relationships, generate mistrust, affect job performance, and in some cases, even result in lawsuits. Both entertaining and immediately useful, this dramatized presentation will help audiences understand how 22 basic differences in communication styles either hinder or improve these cross-gender relationships -- with customers, coworkers, and teammates.

• The 10 Cs of Communication

Audience members will learn how to encourage trust and loyalty with coworkers, customers, and community citizens. Dianna's 10 Cs of communication provide test questions for anyone who wants to create a culture of credibility for what they have to say.

• You Are Your Future: Employable for a Lifetime

Dianna will encourage audiences to take responsibility for their own future by developing skills that will keep them employable throughout a lifetime of job changes, technological changes, and cultural changes. Based on her research for the forthcoming McGraw-Hill book, she'll share the what, why, and how of accumulating skills that lead to emotional self-employment.

• Putting Together the Puzzle of Personal Excellence

We know what quality service and quality products are, but what constitutes personal or professional excellence? Dianna shares attributes and abilities that challenge audience members to map out a plan for life-long improvement and growth.

• Communicating CARE to Customers

Big dollars aren't made in winning customers; the big money comes in keeping customers. And keeping customers means showing them that you care. Audience members will expand their awareness of customer wants and needs, identify ways they can build customer loyalty, and develop a rapport-building manner of communicating.

• Get a Life Without Sacrificing Your Career: Find Balance and Increase Productivity

Are you pedaling as fast as you can to stay up with the ever-increasing workload? Do you feel pulled in several directions? Is stress from work spilling over to your home life? And what about all the nice to-do's that you never find time for at all? Dianna Booher will present some practical ideas and pure inspiration for aligning your time with your values.

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Breakouts and Seminars...

• Write This Way to Success

People who stare at a blank page wondering how to begin a memo or letter and who revise extensively cost money and create frustration for themselves and their bosses. Dianna will overview a five-step process for writing memos, letters, reports, manuals, and proposals. Audience members will reduce their writing time by 25-50 percent, improve clarity, write authoritatively and persuasively, organize details with impact, and choose an appropriate style.

• Platform Tips for the Presenter

When called upon to make a presentation at work, in the community, or in a professional organization, people often find it difficult to get their arms around the task. And often a speaker's body language and delivery style undermine credibility. This program will present platform tips to help people "be themselves" in front of an audience -- in a sales meeting of two or in a civic meeting of 200.

• "You Want What? By When?": Customer Service Communications

This presentation provides customer service staff with the necessary skills to communicate effectively on the phone, in writing, and face to face. Dianna will relate writing, speaking, listening, questioning, problem-solving, and conflict-management skills to the larger communication and customer service issues.

• Get the Paperwork off Your Desk!

Paperwork is the disease that threatens to devour our budget and time, demoralize our workers, confuse our customers, reduce our productivity, and stifle our creative entrepreneurialism. Dianna will present the diagnosis and the prescription (101 specific tips); it'll be up to your audience to practice and preach the cure.

• Building Rapport on the Phone

This presentation provides customer service staff with the necessary skills to communicate effectively on the phone. Dianna will relate, speaking, listening, questioning, problem-solving, and conflict-management skills to the larger sales and customer service issues.

• Productive Meetings: Leading and Participating

How many times have you accepted an invitation to a meeting only to realize that you have spent an hour on something that could have been done in a ten-minute phone call or a five-minute email? In this presentation, Dianna will present techniques to make your next team or client meeting a productive and pleasant experience.

• Resolving Conflict Without Punching Someone Out

Conflict can result from excellent work or poor work, from good intentions or misrepresented intentions, from appropriate or inappropriate behavior. When the inevitable conflict surfaces, you need to know how to identify and deal with it so that it doesn't drain your energy and sabotage your effectiveness. What choices do you have in dealing with conflict positively? How do you give and accept negative feedback so that it's useful? How do you say "no" firmly and tactful? How do you deal with difficult personalities? This session will provide both insights and techniques

• The Competitive Edge: Promoting Your Career, Products, and Services through Published Articles and Books

Entrepreneurs and other professionals are learning the value of increasing their visibility, name recognition, and credibility by publishing articles and books. But you don't have to be a nationally known corporate executive to benefit from publishing in your field of expertise. Professionals from all industries can take a big step on the path to success by learning to write and publish trade-journal articles and business books with major publishers.