• Fee: $5,000-$7,500
  • Topics: Working caregivers, age diverse customers, clients and patients, Intergenerational Conflict Resolution
  • Industry specialties: Healthcare, Associations, Senior Living, Human Resources
  • Travels from: Baltimore, MD

Jennifer FitzPatrick, MSW, LCSW-C, CSP
Gerontologist, Speaker, Seminar Leader, Author

Keynote speaker Jennifer L. FitzPatrick MSW, LCSW-C, CSP has over 20 years' experience in helping healthcare and senior living organizations grow.  Her expertise includes motivating organizations to embrace generational diversity through her AGE method. Jennifer also speaks on how to establish professional boundaries and patient expectations, preventing burnout and supporting working caregivers.  More recently, she has been engaged by financial organizations to help them understand red flags of diminished capacity for older investors.

Jennifer FitzPatrick holds a Master's degree from the University of Maryland and has earned the CSP (Certified Speaking Professional) designation through the National Speakers Association. The CSP is held by approximately 800 professional speakers worldwide.  She has taught Health Sciences, Business and Gerontology at the college level since 2001 and is currently an adjunct instructor at Johns Hopkins University.

The author of Cruising Through Caregiving: Reducing The Stress of Caring For Your Loved One, Jennifer’s numerous national media appearances include Forbes, Reader’s Digest, The Huffington Post, Fast Company, U.S. News & World Report, Daily Nurse, ABC, CBS, Sirius XM and Univision.


Navigating Different Generations: Reducing Drama and Conflict In Healthcare

Today’s healthcare workplace is comprised of colleagues, vendors and customers from up to five different adult generations. Much like gender, socioeconomics and race, our generational affiliation strongly influences how we think, communicate and lead. In order for Traditionalists and Baby Boomers to collaborate more effectively with Generations X, Y and Z, everyone has to tweak their instinctive communication approach. This program will help improve morale and productivity, while reducing misunderstandings and resentment in healthcare workplace communication.

Learning outcomes:

  • Better clinical outcomes for patients and clients
  • Reduced drama, misunderstandings and conflict in the healthcare workplace
  • Increased productivity and profitability

3 Ways To Reel In Patient Expectations So They Get Great Care And You Stay Sane

Are you tired of reeling in patients and family caregivers who expect a personal butler rather than a professional healthcare provider?  Do you want to create realistic expectations early on so there are less complaints and better outcomes?  This program will provide simple, easy-to-implement ideas that will immediately improve patient relationships while reducing burnout.
Learning outcomes:

  • Better clinical outcomes for patients and clients
  • Improved patient satisfaction scores
  • Minimize unnecessary staff turnover
  • Increased productivity and profitability

Before They Jump Ship: Retaining Valued Employees Who Are Caregivers At Home

33 million employees in the United States are caring for a sick or disabled loved one while working hard at their careers. Many of these workers consider quitting, going part-time or changing jobs because they feel like they are drowning in the role of “working caregiver.” During this session, managers will learn how to identify valued, at-risk employees while implementing win-win strategies for supporting them so the workplace remains profitable and productive.
Learning outcomes:

  • Minimize unnecessary staff turnover
  • Reduced time and funds spent on recruitment
  • Less absenteeism in the workplace
  • Increased productivity and profits through creating win-win solutions

“Jennifer helped our members better understand characteristics of different generations and how that impacts communication. This program helped us identify areas where our firms could improve/enhance service to clients and family caregivers of different generations.”
– Julia Price, JD, Conference Coordinator, Life Care Law Firms Planning Association (LCPLFA)

“She is a dynamic speaker, well informed and skilled in encouraging audience participation. The time passed quickly!” 
-- Carol E. Barnett, Planner, State of Delaware

“Jennifer has been an asset to our marketing efforts. We couldn’t be happier with the results.”
-- Denise Manifold, Regional Vice President of Sales, Brightview Senior Living