Vicki Hess, RN, MS, CSP

Vicki is memorable...for all the right reasons! Her fresh, original strategies, techniques and delivery style leave a lasting, positive impact on participants (who frequently ask to have her back).
 
A skilled Escape Artist, she helps people escape from Professional Prison and provides a passport to Professional Paradise. Vicki is passionate about working with forward-thinking organizations to develop fully engaged employees and leaders, who in turn deliver remarkable business results. Notable organizations that have sought Vicki’s expertise include Johns Hopkins Health System, Society of Human Resource Management (SHRM), American Healthcare Association, MedStar Health and healthcare facilities nationwide.

A highly-regarded speaker, author, facilitator and consultant, Vicki is an expert in employee engagement, team dynamics, and workforce and leadership development, with more than 25 years of hands-on business experience. Prior to starting her company in 2001, she was responsible for non-clinical employee training, team building, customer service and leadership development for 6,000 employees at LifeBridge Health. A registered nurse, she also has more than a decade of experience in the healthcare industry.

She holds a Master’s Degree in Human Resource Development from Towson University and was an adjunct professor at The Johns Hopkins University Graduate School of Business for five years.

Vicki’s professional experiences and original workplace research led her to develop her proprietary Professional Paradise™ concept and proven SHIFT™ methodology for permanently changing unproductive thought patterns, actions and habits.

Vicki is the author of SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work and The Nurse Manager’s Guide to Hiring, Firing & Inspiring (Sigma Theta Tau International 2010). She is also a regular contributor to the Baltimore Business Journal and NurseTogether.com.

Vicki’s husband, her two almost grown sons and her dog Gabby, are the source of much of her joy and humor. 

Vicki’s Standing Ovation Topics:

SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work 
Many people are waiting for their boss, organization, coworkers or customers to change, because they think that when other folks get it right, then they will be happy at work. The fact of the matter is that each of us is the CPO – Chief Paradise Officer – of our job.

Accepting responsibility for creating our own Professional Paradise creates long-term behavior changes and develops an emotional commitment that leads to remarkable results and job satisfaction. After this memorable, uplifting program, participants will be able to:

Define what Professional Prison and Professional Paradise mean to them

Create and maintain positive connections with customers and coworkers

Apply the proprietary SHIFT™ technique to turn workplace POWs into WOWs, transforming stumbling blocks into stepping stones

Leading Your Organization to Professional Paradise & Beyond

Professional Paradise for Organizations:  Creating a culture of Professional Paradise is no longer an option in business.  It's a requirement. To recruit and retain strong and engaged managers and employees - and to meet your organizational goals - everyone in your company needs to understand exactly how to create and maintain a Professional Paradise for themselves, their customers, direct reports, coworkers, etc.

When executives are really ready to create an organization-wide culture of Professional Paradise, Vicki's consulting expertise sets her apart.

Her proven methodology includes:

Comprehensive organization-wide needs assessment

Innovative multi-media training interventions

Cutting edge, creative and thorough follow up

Leaders and employees learn a shared lexicon for what it means to create and work in Professional Paradise.  Using her popular book, SHIFT to Professional Paradise as a guide, staff and managers learn how to SHIFT their work beliefs, mindset and actions to create positive outcomes for themselves, their coworkers, and customers.

Professional Paradise for Management:  Management expertise and commitment is a key element for creating and maintaining Professional Paradise in today's business environment.  From front line managers to the executive suite, first hand knowledge greases the wheels of productivity and meeting organizational goals of high profitability, customer and employee satisfaction and more.

Management sessions for creating Professional Paradise are real world, interactive and address the challenges of leaders today.  The sessions focus on 'need to know" information versus "nice to know". This enables Vicki to pack each session with tangible , nuts and bolts data.  Sessions are offered in several time blocks that can be taken as a series or stand-alone.

Each management development workshop is customized to meet your specific needs.  You can pick and choose the learning objectives to meet your priorities and create a menu of offerings for managers to create Professional Paradise for themselves and others.

Professional Paradise for Individuals: Studies indicate that a whopping 71% of workers are on "cruise control."  Vicki Hess knows that engagement is a personal matter.  Her training workshops show participants how to become the CPO - Chief Paradise Officer - of their own job.  Packed with real workplace examples, practical tools and interactive exercises, Vicki's workshops guide participants to:

Develop personal accountability for engagement and job satisfaction.

Create and maintain positive connections with customer and coworkers (including the boss).

Reduce stress and increase energy by generating constructive outcomes to their most challenging problems and toughest workplace situations.

Implement long-term behavior changes that lead to remarkable results.

Vicki's training programs for individuals are tailored for every audience and customized to your organization's specific needs and objectives.  Her creativity shows through every time she presents.  From her Professional Paradise Rap song to heartwarming stories and sharing lots of laughs, Vicki delivers on her promise of providing a memorable workshop. 

Formats range from a 45 minute interactive keynote to a full day workshop.  All formats include time for participants to develop a simple yet specific action plan for implementing positive change back on the job. 

Vicki works with her clients before, during and after her programs to create long term change.  From the initial conference call to the follow up emails, she provides valuable information for reaching desired outcomes and objectives.

Navigating the White Waters of Change: Will You Sink or SHIFT?
Keeping up with the pace of organizational change can seem like an adventure on Class V rapids. What will happen the next time change impacts the workplace? Will people be able to enjoy the ride? Learn how to implement the proprietary SHIFT™ technique to maintain control, create energizing solutions and integrate change.

Participants will jump aboard the raft and:

Discover where they fall on the Change Tolerance Index

Identify work beliefs and mindsets that affect their perception of change

Competently use SolutionSHIFT™ to master the art of change management

...and other custom programs to meet your healthcare and HR organization's needs.