• Fee: $9,000 - $12,000
  • Topics: Employee Engagement, Team Dynamics, and Workforce and Leadership Development
  • Industry specialties: Heathcare (both front line and leadership levels) and Human Resources
  • Travels from: MD

Vicki Hess, RN, MS, Certified Speaking Professional

Top 5 Healthcare Speaker - Your go-to resource for positively impacting employee engagement in healthcare

Vicki Hess, RN, MS, Certified Speaking Professional, is your go-to resource for positively impacting employee engagement in healthcare.  

Her unique views on patient & employee engagement are evidence-based, relatable and real world. Organizations that implement Vicki's ideas experience increased productivity, safety, quality, retention, client satisfaction, creativity and more.  

As a keynote speaker, trainer, consultant and author of 4 books; Vicki inspires clients to take action by sharing high impact, easy to implement ideas that transform the way people work.  

Vicki holds a BS (Nursing) from the University of Florida and a Master's Degree in Human Resource Development from Towson University. She was an adjunct professor at Johns Hopkins University Graduate School of Business for five years.  

Vicki writes for industry and association publications including Hospital & Health Network, Becker's Hospital Review, NurseTogether.com, and others.  

Vicki began her work in sales for the Xerox Corporation. She parlayed this experience into jobs with Entre' Computer Centers (sales training and management) and Bonner & Associates (selling for a grassroots lobbying firm). She then worked in healthcare for 10 years in clinical and organization development roles for LifeBridge Health in Baltimore, MD. In that role, she was responsible for the non-clinical training & development of 6000 employees at 4 different campuses. Since 2001, Vicki has been the Principal of Catalyst Consulting, LLC - her own speaking, training & consulting firm. With her focus on employee engagement in healthcare, her business continues to grow each year.  

Topics

Leadership:

  • Engagement, Every Step of the Way: Successfully Leading Change in a "Do More With Less" World
  • The Times are Changing: Lead Your Organization to Professional Paradise & Beyond
  • The One Thing that Affects Everything: Transforming Healthcare Delivery through Optimized Employee Engagement
  • Patient & Employee Engagement: A New Model for a Changing Healthcare Environment
  • Transformational Leadership: Shortcuts to Becoming a Leader that Others Want to Follow  

Staff:

  • Navigating the Twists & Turns of Healthcare Today: 5 Steps to Less Stress, More Energy & Remarkable Results at Work
  • Patient Engagement: Whose Job is it Anyway?
  • Professional Paradise Road Trip: 4 Steps to Go From Jammed Up to Joy Riding
  • SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work  

HR Professionals:

  • Slather on the "Secret Sauce": Real-World HR Strategies for Creating a Culture of Employee Engagement
  • Engagement, Every Step of the Way: Successfully Leading Change from the HR Suite
  • The Times are Changing: Lead Your Organization to Professional Paradise & Beyond  

Keynotes & Training Programs Available for:

  • Hospitals / Healthcare Systems
  • Healthcare / HR Associations
  • Corporations that support hospitals / health systems  

Books: 

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6 Shortcuts to Employee Engagement is a treasure trove of easy to implement, high-impact ideas for leaders struggling to keep employees engaged. Most leaders really do want to improve employee engagement - they just don't have an effective method that works along with (rather than in addition to) all the other priorities in their day.

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The Healthcare Edition of 6 Shortcuts to Employee Engagement includes the same great easy to implement, high-impact ideas for leaders struggling to keep employees engaged with a special focus on healthcare. Taking into account the rampant change healthcare leaders and their teams are experiencing, Vicki provides an effective method for improving engagement that works along with (rather than in addition to) all the other priorities in their day. 

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SHIFT to Professional Paradise: 5 Steps to Less Stress, More Energy & Remarkable Results at Work - Are you sick and tired of having to do more with less? Are you struggling to keep up at work dealing with constant change? Using the proven, proprietary and simple SHIFT methodology, you learn to turn workplace POWs into WOWs and walk away with the skills and the tools to create a Professional Paradise you have only imagined until now.

 

Nurse Manager Guide Book.pngThe Nurse Manager's Guide to Hiring, Firing & Inspiring
Real Solutions for Busy Nurse Managers - As a nurse manager sandwiched between frontline nurses and executive management, your job isn't easy. The Nurse Manager's Guide to Hiring, Firing & Inspiring by Vicki Hess, RN, MS, CSP, is loaded with:

  • Tools, steps, stories, and engaging models to streamline your to-do list
  • Real world ideas for overcoming real world challenges
  • Proven strategies for hiring the right person for the right job
  • Simple techniques inspiring current staff members  

Testimonials:

"We invited Vicki Hess to present a full day workshop for our nursing leaders and were totally pleased with the results. Vicki did extensive work before she came, including reviewing our internal data, conducting phone interviews, sending out a survey, coming in early to meet with a core group of nursing executives, and going on a hospital tour.   As a result, the content was tailored to our audience, our challenges and our culture.   The feedback from the nurse leaders has been great with several of them sharing that "this was the best presentation we've ever had."  We are using the follow up tools and expect to see positive results moving forward.  We will look for ways to utilize Vicki's services again in the future." 

Deborah Wesley, MSN, RN - Senior Vice President and Chief Nursing Officer - Children's of Alabama


"The Ohio Organization of Nurse Executives (OONE) asked Vicki to present a workshop at our Fall Conference and the feedback was fantastic! Vicki and her team are very well organized.  She got our insights and desired outcomes in advance.  Prior to the conference, our members completed a survey for Vicki, so she could gain insight into what we as nurse leaders are facing, which hasn't been done in the past.  The session was excellent! I had many people pull me aside in the halls to comment on what a great speaker she is.  We've started getting the follow up emails from her tool box already and they are helpful as well.  We will definitely reach out to her to present again to in the future."  

Kathy Fisher, RN, BSN Ohio Organization of Nurse Executives (OONE) Planning Committee Member, Van Wert Hospital


"Vicki Hess & her team were the most on-top-of-it team that I've worked with in a long time. From beginning to end, the experience was seamless. When Vicki presented the Professional Paradise keynote at our users conference, it was rated as "the best session" by many. Audience members loved how Vicki combined humor with real-life take-away tools and was very engaging with the audience. 93% of participants who used our mobile app for feedback rated her presentation as "Awesome" with the other 7% rating her as "Good." We look forward to working with Vicki again in the future and highly recommend her as a presenter."  

Andrea Chadis Marketing Specialist, Events and Client Programs HealthcareSource


"Vicki Hess delivered a full day workshop on employee engagement at the IONE 2014 Fall Conference. Our members loved her high energy and the many take home tools she shared. When we asked our 200+ participants to rate Vicki's knowledge, clarity & delivery, 100% of responses were "excellent" or "very good."  Here are a few of the comments from the evaluations in response to the question "What were the most effective portions of the program?" "Presentation was very relevant information, tools we can put to work;" "Relationship of what she talked about to reality;""Fun approach to serious issues, feel like you took something away that you could use." Our chapter highly recommends Vicki as a resource for working with healthcare leaders who want to improve employee engagement."  

Jeffrey Lawrence- Program Chair Indiana Organization of Nurse Executives, Director of Surgical Services, Women & Children Services, Floyd Memorial Hospital


"Vicki Hess was a great choice for our Med Surg Directors dinner keynote. She took the time to contact our Advisory Board members before the talk to customize it for our audience and that came through in her presentation. It went great! Vicki focused specifically on our directors and they left with tangible ideas for being more engaged themselves. We were also pleased with the customized copies of Vicki's book, SHIFT to Professional Paradise. Having our logo on the cover and the "Foreword" by our System Chief Nursing Officer made the book even more meaningful to the directors. We look forward to working with Vicki again."  

Sammie S Mosier RN, BSN, MA, NE-BC, CMSRN, BC; AVP, Nursing Practice Clinical Services Group - HCA Management Services